Delivery Policy
In this policy, "we", "us" and "our" refer to us, The Biltong Merchant Ltd.
In this policy, "you" and "your" refer to you, the customer.
- Orders are delivered via couriers to the specified address given upon ordering.
- Our products are made by individual artisan businesses and delivered directly from the producer to you, to ensure freshness and prevent unnecessary handling & storage. As a result, delivery charges are per supplier, rather than per order. If you order items from multiple suppliers at the same time, you will see the individual delivery charges added up at Checkout.
- We will provide a delivery tracking number for each order. Please let the courier know if you need a safe place, or other instruction.
- Although every effort will be made to deliver goods as ordered within 3-5 days after ordering, we cannot accept responsibility for delays or missed deliveries due to circumstances beyond our control.
- You will be liable for any redelivery charges if the courier is unable to deliver to the specified address if no one is available to receive the goods.
- Any special requests for delivery service should be noted with your order.
- For more information, please see our Terms of Service.